2. After 30-day Refund or Exchange
For items that have expired this 30-day window, you can't process a request for a refund for non-quality issues. However, if it is quality related issues, you can always process a refund or exchange as long as it is within the warranty period.
Step 1: You can use our online portal to initiate online returns ( online return)
We also accept return requests via email. Please contact firstname.lastname@example.org, indicating the item(s) you would like to return, the order number, the reason you'd like to return it, and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of said items and the cardboard tag, we will process your request within 24 hours upon your submission
Step 2: Please mail back your item(s) according to return instructions from our service team
Step 3:Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued to the original payment account or credit card, according to your communication with our service team
If it is due to the quality of the product, the return postage will be borne by Quntis; if it is due to man-made damage during use during the warranty period, the postage of the return needs to be paid by the customer
Please mark our messages as “Not Spam“ or “Not Junk” it is common that an email will not show in your inbox after being flagged with either of the above. Click here for further instructions.
Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.
Please make sure your item is covered under warranty before process for refund or exchange. For
detailed information, please refer to our Warranty Policy.