Refund Policy

All our products have a 30-Day Money Back Guarantee. Undamaged products may be returned for full refund for any reason within 30 days of purchase. Once the returned item arrives back in Quntis’s warehouse for inspection, the refund process will begin. Please note that returns must include all accessories.

2. After 30-day Refund or Exchange

For items that have expired this 30-day window, you can't process a request for a refund for non-quality issues. However, if it is quality related issues, you can always process a refund or exchange as long as it is within the warranty period.   

3.Return Procedure
Step 1: You can use our online portal to initiate online returns ( online return)

We also accept return requests via email. Please contact support@quntis.com, indicating the item(s) you would like to return, the order number, the reason you'd like to return it, and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of said items and the cardboard tag, we will process your request within 24 hours upon your submission

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3:Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued to the original payment account or credit card, according to your communication with our service team

Note:

If it is due to the quality of the product, the return postage will be borne by Quntis; if it is due to man-made damage during use during the warranty period, the postage of the return needs to be paid by the customer

Please mark our messages as “Not Spam“ or “Not Junk” it is common that an email will not show in your inbox after being flagged with either of the above. Click here‌ for further instructions.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.

Please make sure your item is covered under warranty before process for refund or exchange. For

detailed information, please refer to our Warranty Policy.