Refund & Return Policy

All our products have a 30-Day Money Back Guarantee. Undamaged products may be returned for full refund for any reason within 30 days of purchase. Once the returned item arrives back in Quntis’s warehouse for inspection, the refund process will begin. Please note that returns must include all accessories.

Return window	Returns must be initiated 30 days from date of order being delivered.
Conditions	Product must be returned in original packaging received and free from any stains or damage. Maximum of two (2) items for refund per order. Unlimited store credit and exchange items per order. If there is a variance in price for exchange items, customers must pay for price difference or will be refunded if of lesser value. Exchanges will be processed once we receive the original item. Exchanged items are final sale.
Fees	Return for refunds $10 return & processing fee applies per order with exception to orders Hawaii, Alaska $19.99 return & processing fee applies per order Exchanges and store credit Always completely free
Refund Issuance	All returns will be refunded to the original method of payment, issued through store credit, or exchange. If original form of payment is no longer active or we are unable to process the refund on original payment method, you will receive store credit for the same amount.  If you were the recipient of a product as a gift, returns shall be honored if requested within 30 days of when the gift order was placed, and refunds shall be issued in the form of store credit or to the original purchaser.

2. After 30-day Refund or Exchange

For items that have expired this 30-day window, you can't process a request for a refund for non-quality issues. However, if it is quality related issues, you can always process a refund or exchange as long as it is within the warranty period.   

3.Return Procedure
Step 1: You can use our online portal to initiate online returns ( online return)

We also accept return requests via email. Please contact support@quntis.com, indicating the item(s) you would like to return, the order number, the reason you'd like to return it, and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of said items and the cardboard tag, we will process your request within 24 hours upon your submission

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3:Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued to the original payment account or credit card, according to your communication with our service team

Note:

If it is due to the quality of the product, the return postage will be borne by Quntis; if it is due to man-made damage during use during the warranty period, the postage of the return needs to be paid by the customer

Please mark our messages as “Not Spam“ or “Not Junk” it is common that an email will not show in your inbox after being flagged with either of the above. Click here for further instructions.

Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.

Please make sure your item is covered under warranty before process for refund or exchange. For detailed information, please refer to our Warranty Policy.