1. 30-Day Money-Back Guarantee for Any Reason
All our products have a 30-Day Money Back Guarantee. Undamaged products may be returned for full refund for any reason within 30 days of purchase. Once the returned item arrives back in Quntis’s warehouse for inspection, the refund process will begin. Please note that returns must include all accessories.

  

2. After 30-day Refund or Exchange

For items that have expired this 30-day window, you can't process a request for a refund for non-quality issues. However, if it is quality related issues, you can always process a refund or exchange as long as it is within the warranty period.   

  • Check to see if your item(s) qualifies and for which warranty it qualifies (Check our Warranty Policy).
  • If you qualify,contact support@quntis.com and request for a Warranty. Quntis will review your request. You will receive a notice regarding the status of your request.
  • Ship the defective item(s) with the Warranty Claims Information to our facility. Return the package to one of the addresses below:

          Address(US): 7115 132nd Place Southeast, Newcastle, Washington, United States, 98059

          Address(DE): 71088 Rewox GmbH, Ahornstr. 25/3, Holzgerlingen, Germany
    • Once the product is received by Quntis, the product will be inspected (within 7-10 business days of receipt on average) to determine if it is covered under the limited warranty. If the product is determined to be covered under the Limited Warranty, Quntis, under its judgment and discretion, will refund or exchange the product.
      • Bundle Returns/Refunds: To receive a refund, you must return all items within the bundle.

         

      Please make sure your item is covered under warranty before process for refund or exchange. For

      detailed information, please refer to our Warranty Policy

       

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